Our frontline associates have gone above and beyond to perform an essential service for customers and communities during this global crisis, and our priority is to support them and keep them safe. That’s why we are reinforcing the availability of “no contact” delivery with our customers – reminding them to communicate any updates to their delivery and that if they leave their empty bottles outside, we will replace them accordingly. We are also encouraging associates to live our safety principles and stop unsafe work if there is an identified or perceived risk at any delivery location.
In the event of a positive associate diagnosis, we take immediate steps first to isolate the individual for fourteen days and request that s/he receives medical attention, in accordance with health agency guidance. Additionally, we sanitize the facility and all common areas and touch points. Quarantined associates may return to work only with a doctor’s release.
All associates in the U.S. diagnosed with COVID-19, isolated or placed on quarantine by a doctor will be provided with two weeks of paid sick leave. We are following applicable guidance and laws in the other countries where we do business. For these associates, we established a continual check-in and follow-up process to discuss benefits, return to work information and general physical and mental wellbeing. We also are providing associates with access to the Employee Assistance Program, a no-cost 24 x 7 service providing counseling, legal and financial consultations, a health resource library and referrals for tasks such as childcare, household help and more.